FAQ

Frequently Asked Questions

CUSTOMERS WHO ENTER AN ORDER ONLINE AND CANCEL IT BEFORE THE ORDER IS SHIPPED WILL NOT BE CHARGED.

IF THE ORDER HAS BEEN SHIPPED AND THE CUSTOMER REFUSES DELIVERY, WE WILL REFUND THE TOTAL AMOUNT OF THE MERCHANDISE.

HOWEVER, THE SHIPPING CHARGE WILL NOT BE REFUNDED.

WATCHES PURCHASED WITH CUSTOMIZATION ARE NOT RETURNABLE

RBC | WATCH WILL ACCEPT RETURNS OR EXCHANGES FOR FULL CREDIT OR REFUND OF THE WATCH’S PURCHASE PRICE, BY THE SAME METHOD OF PAYMENT THAT WAS USED FOR THE PURCHASE, MINUS SHIPPING & HANDLING CHARGES AS APPLY. A REQUEST FOR A RETURN OR EXCHANGE MUST BE MADE BY PHONE OR EMAIL WITHIN 10 DAYS FROM WHEN THE PRODUCT IS RECEIVED AND UNDER THE FOLLOWING CONDITIONS:

ALL RETURNS MUST BE RECEIVED IN NEW, UNWORN, UNSOILED,UNUSED, UNALTERED CONDITION AS DESCRIBED IN THIS GENERAL RETURN/EXCHANGE POLICY:

A RETURN AUTHORIZATION (RA) NUMBER MUST BE WRITTEN ON THE OUTSIDE OF THE RETURN PACKAGE. ONCE YOU HAVE RECEIVED THE RA NUMBER, THE PACKAGE MUST ARRIVE AT OUR OFFICE WITHIN TEN DAYS. RETURNS WITHOUT AN AUTHORIZATION NUMBER FROM RBC WILL NOT BE ACCEPTED.

HOLIDAY EXCEPTION IF YOUR PURCHASE WAS MADE BETWEEN NOVEMBER 15 TO DECEMBER 24, YOU HAVE UNTIL JANUARY 15.

ALL MERCHANDISE THAT IS RETURNED MUST BE RECEIVED IN NEW, ORIGINAL AND UNUSED CONDITION, ALONG WITH ALL ORIGINAL MANUFACTURER BOXES, MANUALS, AND BOOKLETS WITH PACKAGING AND ACCESSORIES INTACT. ALL RETURNS AND EXCHANGES ARE SUBJECT TO INSPECTION BY OUR RETURNS DEPARTMENT. ANY WATCH THAT IS WORN, SOILED, SCRATCHED, SIZED OR ALTERED IN ANY WAY WILL BE DENIED CREDIT OR EXCHANGE. 

WATCH BANDS, BRACELETS, AND ACCESSORIES ARE NOT RETURNABLE FOR EXCHANGE, REFUND AND/OR CREDIT. RBC | SPECIAL OPS WATCH RESERVES THE RIGHT TO REJECT ANY DAMAGED OR WORN RETURNS EVEN IF A RETURN AUTHORIZATION NUMBER WAS ORIGINALLY GRANTED. WATCHES THAT ARE RECEIVED BY RBC IN A DAMAGED OR WORN CONDITION WILL BE RETURNED TO THE CUSTOMER WITH THE RETURN SHIPPING CHARGE BILLED TO THE CUSTOMER. *(SEE “WHAT IS YOUR WARRANTY & REPAIRS POLICY?” BELOW)
EXCHANGES WILL RECEIVE FULL MERCHANDISE CREDIT, LESS SHIPPING CHARGES, TOWARDS YOUR SELECTION OF ANOTHER TIMEPIECE OF EQUAL OR GREATER VALUE.

WHEN SHIPPING A RETURN, IT IS ADVISED TO USE SAFE PACKAGING WITH A TRACEABLE COURIER AND TO INSURE THE PACKAGE FOR THE FULL VALUE, AS WE ARE NOT RESPONSIBLE FOR PACKAGES THAT WE DO NOT RECEIVE.
PLEASE ALLOW 10 BUSINESS DAYS FOR REFUNDS TO BE PROCESSED AND CREDITED TO YOUR ACCOUNT.
EMAIL: [email protected]
TEL: 0039 030 2140420

RBC ON BENHALF OF MTM SPECIAL OPS PROVIDES A NON-TRANSFERABLE THREE-YEAR LIMITED WARRANTY FOR THE ORIGINAL PURCHASER ONLY.
THE WARRANTY STARTS FROM THE DATE OF PURCHASE AND COVERS ALL DEFECTS IN MATERIALS AND WORKMANSHIP. IT DOES NOT APPLY TO NORMAL WEAR AND TEAR OR TO ABUSE AND EXCLUDES THE WATCH CASE, CRYSTAL (GLASS), STRAP, BRACELET AND CHARGING UNIT (IF INCLUDED). IN THE EVENT OF A DEFECT OR MALFUNCTION WITHIN THE WARRANTY PERIOD, YOUR WATCH WILL BE SERVICED UNDER THE LIMITED WARRANTY TERMS.

DISCLAIMER: THE WARRANTY DOES NOT APPLY TO DAMAGE CAUSED, IN MTM’S SOLE DISCRETION, BY TAMPERING WITH OR OPENING THE WATCH CASE. DEFECTS OR DAMAGE RESULTING FROM REPAIRS, TAMPERING, OR OPENING THE WATCH CASE BY ANYONE OTHER THAN AN MTM AUTHORIZED SERVICE FACILITY WILL VOID THE WARRANTY.


REPAIRS SHOULD BE MAILED TO:
RBC
VIA PADANA SUPERIORE, N° 45
25045 – CASTEGNATO (BRESCIA)
ITALY
WHEN SHIPPING A REPAIR IT IS ADVISED THAT YOU USE SECURE PACKAGING, A TRACEABLE CARRIER AND INSURE THE PACKAGE FOR THE FULL VALUE, RBC ON BEHALF OF MTM SPECIAL OPS IS NOT RESPONSIBLE FOR PACKAGES THAT WE DO NOT RECEIVE.
PLEASE BE SURE TO INCLUDE YOUR COMPLETE CONTACT INFORMATION AND RETURN SHIPPING ADDRESS.

FOR EU. REPAIRS, TO ATTACH € 80 CHECK OR MONEY ORDER MUST BE SENT WITH THE WATCH NEEDING REPAIR TO COVER THE COST OF RETURN HANDLING AND SHIPPING. (THIS IS NOT A REPAIR CHARGE.)

THE COST OF SHIPPING IN THE SHENGEN COMMUNITY BY RBC IS € 75.00 ESTIMATED DELIVERY TIME IN 10/15 WORKING DAYS. ORDERS MADE AFTER 12.00 PM CET WILL NOT BE PROCESSED UNTIL THE FOLLOWING BUSINESS DAY (HOLIDAYS EXCLUDED). ALL ORDERS PLACED AFTER 5PM CET ON FRIDAY OR WEEKEND WILL NOT BE PROCESSED UNTIL THE FOLLOWING MONDAY. THE TOTAL SHIPPING COSTS ARE CALCULATED AND DISPLAYED AUTOMATICALLY AT PAYMENT OR IN THE CART IN REAL TIME. THE SHIPPING COSTS REFER TO THE PURCHASE OF A WATCH WITH THE PRE-CALCULATED WEIGHT OF YOUR ORDER.
RBC | WATCH HIGHLY RECOMMENDS THAT THE BILLING AND SHIPPING ADDRESS ARE IDENTICAL WHENEVER POSSIBLE. EVERY ADDRESS AND PHONE NUMBER SUBMITTED TO RBC WATCH WILL BE VERIFIED. WE DO OFFER THE OPTION OF SHIPPING TO A DIFFERENT ADDRESS THAN THE BILLING ADDRESSES. HOWEVER, IF YOUR SHIPPING ADDRESS IS DIFFERENT FROM YOUR BILLING ADDRESS, OUR CUSTOMER SERVICE DEPARTMENT WILL CONTACT YOU FOR VERIFICATION DOCUMENTS PRIOR TO YOUR ORDER BEING SHIPPED. FOR YOUR PROTECTION AND DUE TO THE VALUE OF THE PACKAGE, A SIGNATURE OF RECEIPT IS REQUIRED FOR DELIVERY OF YOUR WATCH. IF YOU ARE UNABLE TO SIGN UPON DELIVERY, YOU MUST THEN PICK UP YOUR WATCH AT THE NEAREST SHIPPING FACILITY AS INDICATED BY THE CHOSEN COURIER. IF YOUR WATCH IS RETURNED TO US, YOU ARE RESPONSIBLE FOR ANY RETURN SHIPPING CHARGES. ALL ORDERS PLACED AFTER 12:00 P.M. ON FRIDAY OR DURING THE WEEKEND WILL NOT BE PROCESSED UNTIL THE FOLLOWING BUSINESS DAY. IF YOU HAVE ANY QUESTIONS, FEEL FREE TO CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT 0039 030 2140420, MONDAY- FRIDAY 9:00 AM TO 5:00 PM CET TIME.
ORDERS MADE TO RBC ON BEHALF OF MTM IN THE EUROPEAN COMMUNITY IN THE SHENGEN AREA ALREADY INCLUDE COMMUNITI TAXES (VAT ETC.).
NO, RBC HAS THE SALE MANDATE FOR EXCLUSIVE ORDERS IN THE AREA SHENGEN IN EUROPEAN COMMUNITY
EACH ORDER SUBMITTED CONSTITUTES AN OFFER TO PURCHASE FROM RBC. ALL ORDERS ARE SUBJECT TO REVIEW AND ARE NOT BINDING UNTIL ACCEPTED BY RBC. WE MAY REFUSE TO ACCEPT YOUR ORDER AT OUR DISCRETION. AFTER WE RECEIVE YOUR ORDER, YOU WILL RECEIVE AN AUTOMATED EMAIL WITH A CONFIRMING RECEIPT. NOTE THAT THIS EMAIL DOES NOT CONSTITUTE ACCEPTANCE OF YOUR ORDER. YOUR ORDER IS ONLY ACCEPTED BY MTM IF YOU RECEIVE A SEPARATE ORDER ACCEPTANCE EMAIL. A PURCHASE AND SALE CONTRACT BETWEEN US IS CREATED WHEN YOU RECEIVE A FINALIZED SALES RECEIPT OR INVOICE. ANY AUTHORIZED “HOLD” ON YOUR CREDIT CARD OR PAYPAL ACCOUNT WILL BE RELEASED WITHIN 5-7 BUSINESS DAYS FROM THE DATE OF CANCELLATION IN THE EVENT YOUR PURCHASE ORDER IS NOT ACCEPTED.

RBCIS COMMITTED TO PROTECTING THE PRIVACY OF YOUR PERSONAL INFORMATION. TO PROTECT THE INFORMATION YOU SEND FROM YOUR COMPUTER TO RBC’S E-COMMERCE SYSTEM, INCLUDING YOUR CREDIT CARD NUMBER, NAME, AND ADDRESS, ALL INFORMATION IS ENCRYPTED USING SECURE SOCKETS LAYER (SSL) SOFTWARE. INTERNALLY, WE USE ENCRYPTION AND WEB SECURITY TECHNOLOGIES, SUCH AS AUTHORIZE.NET, TO PROTECT THE PRIVACY OF YOUR PERSONAL DATA. ONLY PARTIES RESPONSIBLE FOR PROCESSING YOUR ORDER HAVE ACCESS TO YOUR CREDIT CARD AND BANK INFORMATION.

RBC ACCEPTS THE MAJORITY OF CREDIT AND PAYPAL.
ORDERS ARE AUTHORIZED FOR PAYMENT WHEN RECEIVED AND YOUR ORDER WILL NOT BE CHARGED UNTIL IT SHIPS FROM OUR WAREHOUSE. AUTHORIZATIONS WITHHOLD THE DOLLAR AMOUNT FROM YOUR ACCOUNT, IN ORDER TO ENSURE THAT THESE FUNDS ARE AVAILABLE WHEN THE ORDER SHIPS.

PLEASE MAKE SURE THAT YOUR BILLING INFORMATION SUBMITTED TO RBC CORRESPONDS TO THE ADDRESS WHERE YOUR CREDIT CARD STATEMENTS ARE RECEIVED. THIS ADDRESS SHOULD ALSO BE THE SAME ADDRESS THAT YOUR CREDIT CARD COMPANY HAS ON FILE. IF YOU ARE NOT SURE OF YOUR CORRECT BILLING ADDRESS, PLEASE CONTACT YOUR CREDIT CARD COMPANY FOR DETAILS. INACCURATE BILLING AND IDENTITY INFORMATION SUBMITTED TO RBC WILL DELAY THE SHIPMENT OF YOUR ORDER.
RBC WORKS WITH MAJORITY COURIER IN EU. FOR SECURITY REASONS AND PRODUCT VALUE, A SIGNATURE OF RECEIPT WILL BE REQUIRED UPON DELIVERY OF YOUR WATCH BY THE COURIER. IF YOU ARE UNABLE TO SIGN UPON DELIVERY, YOU MUST THEN PICK UP YOUR WATCH AT THE SHIPPING FACILITY DESIGNATED BY THE COURIER. IF YOUR WATCH IS NOT COLLECTED WITHIN THE TIMEFRAME INDICATED BY THE COURIER AND IS RETURNED TO RBC, YOU WILL BE RESPONSIBLE FOR FREIGHT AND RETURN SHIPPING CHARGES. COURIER SHIPMENTS ARE DELIVERED ON BUSINESS DAYS ONLY, NOT WEEKENDS OR HOLIDAYS.